Signs That You Need Help
If you experience any of the following, we strongly encourage you to activate self-exclusion and seek professional support:
- You have tried to cut back or stop gambling but found yourself unable to do so despite sincere intentions.
- You are using money meant for essential expenses (rent, utilities, food, children's needs) to fund gambling.
- You have borrowed money from family, friends, or financial institutions specifically to gamble or cover gambling losses.
- You lie to loved ones about how much money or time you spend gambling, or hide gambling activity from family members.
- Gambling causes arguments with your spouse, partner, or family members, or has damaged important relationships.
- You feel anxious, depressed, guilty, or suicidal related to gambling losses or inability to control your gambling.
- You neglect work responsibilities, miss important deadlines, or call in sick to work in order to gamble.
- You gamble as a way to escape problems, relieve negative feelings, or cope with stress, anxiety, or depression.
- After losing money, you feel compelled to return immediately to try to win it back ("chasing losses").
How to Get Help
Taking the first step to address problem gambling is difficult but essential. depbos provides multiple pathways to support:
Contact Our Support Team
Our customer support team is available 24/7 and receives specialized training in recognizing problem gambling behaviors and providing appropriate assistance. If you express concern about your gambling to any member of our support team, they will treat your conversation with complete confidentiality, help you activate self-exclusion or other responsible gaming tools immediately, and provide information about external support resources. You can reach our support team via live chat on our website, email at [email protected] (type this address manually into your email client), or WhatsApp (contact details in your account dashboard). You do not need to feel embarrassed or ashamed—our team has assisted many players with similar concerns and will respond with empathy, respect, and practical guidance.
External Support Resources
While depbos can provide tools and immediate account restrictions, professional treatment for gambling disorders often requires specialized counseling or therapy. We recommend seeking support from qualified mental health professionals experienced in treating gambling addiction. In Indonesia, mental health services are increasingly accessible through both public hospitals and private clinics. Many counselors now offer teletherapy options, providing confidential support via video call or phone, which can be especially helpful if you feel uncomfortable seeking in-person treatment. If you are experiencing financial crisis due to gambling, consider consulting with a financial advisor or debt counselor who can help you develop a recovery plan.
Family and Friends
Problem gambling affects not only the individual but also family members, partners, and close friends who experience secondary harm through financial stress, broken trust, and emotional distress. If someone you care about shows signs of problem gambling, approach them with concern and compassion rather than judgment or anger. Express your observations about changes in their behavior, the impact on family finances or relationships, and your willingness to support them in getting help. Avoid lending money or covering gambling debts, as this often enables continued gambling rather than motivating behavior change. Consider attending support groups for family members of problem gamblers, where you can learn effective communication strategies and connect with others facing similar challenges.
Gambling Should Be Entertainment
Healthy, responsible gaming means treating gambling as entertainment with a cost, not as a way to make money or solve financial problems. Before you start playing, decide how much money you can afford to lose without impacting essential expenses, and set that as your deposit limit. Think of this amount as the cost of entertainment, similar to buying a concert ticket or dining out—money you are spending for an experience, not investing with expectation of return. Never gamble with money needed for rent, bills, food, loan payments, or other essential obligations. Set time limits for gaming sessions and stick to them, balancing gaming with other hobbies, social activities, work responsibilities, and family time. Accept that the house always has a mathematical edge in casino games, and that while short-term wins occur, long-term losses are inevitable for most players.
Never chase losses by increasing bet sizes or playing longer in an attempt to recover lost money—this is the most dangerous pattern that leads to severe gambling problems. Take regular breaks during gaming sessions to maintain perspective and avoid decision-making impaired by frustration, excitement, or fatigue. Avoid gambling when under the influence of alcohol or drugs, as substance use impairs judgment and reduces self-control. Never gamble when you are depressed, anxious, angry, or emotionally upset, as gambling is not an effective coping mechanism for life stress and often worsens emotional problems. Keep gambling separate from your social identity—maintain friendships, hobbies, and interests that have nothing to do with gaming. If gaming stops being fun and starts feeling like an obligation, compulsion, or source of stress, it is time to take a break.
Our Commitment to You
depbos is committed to operating a safe, fair, and socially responsible gaming platform. Beyond the tools described on this page, we continuously monitor player behavior using sophisticated algorithms that identify potential problem gambling patterns such as rapidly increasing deposit frequency or amounts, extended session durations outside normal patterns, or bet sizing inconsistent with historical behavior. When our systems flag concerning behavior, we proactively reach out to affected players to discuss their activity and recommend appropriate interventions. We never target promotional communications to players who have activated responsible gaming limits or shown signs of problem gambling. Our staff receives ongoing training in responsible gaming principles and problem gambling intervention techniques. We contribute to research on gambling harm prevention and collaborate with public health organizations working to reduce gambling-related harm in Indonesia.
Your wellbeing matters more to us than revenue. If you need help, please reach out—we are here to support you.