Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you register for an account with depbos, we collect personal information that you provide directly to us, including:

• Identity Information: Full legal name as it appears on your Indonesian national identity card (Kartu Tanda Penduduk / KTP), date of birth, place of birth, gender, and nationality.
• Contact Information: Email address, mobile phone number, residential address including street address, city, province, and postal code.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers for account recovery purposes.
• Financial Information: Bank account details including bank name, account number, account holder name, and transaction history for deposits and withdrawals. E-wallet account information for OVO, DANA, GoPay, ShopeePay, and LinkAja when used for transactions.
• Verification Documents: Copies of your Indonesian national identity card (KTP), proof of address documents, and selfie photographs holding your KTP for facial recognition verification as part of our Know Your Customer (KYC) procedures.

1.2 Information Collected Automatically

When you access and use our platform, we automatically collect certain technical information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Connection Information: IP address, internet service provider, geographic location (city and country level), and timezone.
• Usage Data: Pages visited, features used, time spent on pages, referring URLs, exit pages, clickstream data, and search queries within our platform.
• Gaming Activity: Bets placed, games played, bet amounts, winnings and losses, betting patterns, favorite games, session duration, and gameplay history including sports betting selections, casino game rounds, and togel lottery ticket purchases.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and preferences. See Section 8 for detailed cookie information.

1.3 Information from Third Parties

depbos may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation, payment success/failure status, and fraud prevention information from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers.
• Identity Verification Services: Verification results and risk assessment scores from third-party KYC service providers that help us confirm your identity and prevent fraud.
• Game Providers: Gaming session data, game results, and RTP (Return to Player) statistics from our licensed game studio partners.

2. How We Use Your Information

depbos uses your personal information for the following purposes:

2.1 Account Management and Service Delivery

• Creating and maintaining your gaming account, including authentication and account recovery.
• Processing deposits and withdrawals to and from your registered Indonesian bank accounts or e-wallets.
• Providing access to casino games, sports betting markets, live dealer tables, and togel lottery draws.
• Recording and displaying your gaming activity, transaction history, bonus balances, and account statistics.
• Calculating and crediting winnings, bonuses, loyalty rewards, and promotional offers to your account.

2.2 Compliance and Security

• Verifying your identity and age to ensure compliance with Indonesia's 21+ age restriction for online gaming.
• Preventing fraud, money laundering, underage gambling, bonus abuse, and other prohibited activities.
• Detecting and preventing creation of multiple accounts and other violations of our Terms & Conditions.
• Conducting security audits, risk assessments, and investigations into suspicious account activity.
• Complying with applicable legal obligations, regulatory requirements, and law enforcement requests.

2.3 Customer Support

• Responding to your inquiries, questions, complaints, and support requests via live chat, email, or WhatsApp.
• Providing technical assistance with deposits, withdrawals, account access, game issues, and platform navigation.
• Documenting and resolving disputes related to betting outcomes, bonus terms, or transaction processing.
• Maintaining records of customer service interactions for quality assurance and training purposes.

2.4 Marketing and Communications

• Sending promotional emails about new games, special bonuses, deposit offers, loyalty programs, and platform updates.
• Delivering personalized offers based on your gaming preferences, deposit patterns, and game selection history.
• Notifying you of important account changes, policy updates, new features, and scheduled maintenance.
• Conducting customer satisfaction surveys and collecting feedback to improve our services.

You may opt out of marketing communications at any time by adjusting your account settings or clicking the unsubscribe link in promotional emails. Transactional emails related to deposits, withdrawals, and account security cannot be opted out of.

2.5 Platform Improvement and Analytics

• Analyzing user behavior patterns to optimize platform design, navigation flow, and feature placement.
• Monitoring game popularity, betting trends, and user engagement metrics to inform content decisions.
• Testing new features, A/B testing interface variations, and evaluating promotional campaign effectiveness.
• Identifying technical issues, performance bottlenecks, and areas requiring infrastructure improvements.
• Generating aggregate statistical reports that do not identify individual users.

2.6 Responsible Gaming

• Monitoring gaming activity for signs of problem gambling behavior such as chasing losses or excessive time spent playing.
• Enforcing deposit limits, loss limits, session time limits, and self-exclusion periods set by users or required by our responsible gaming policies.
• Providing access to responsible gaming tools and resources to help users maintain healthy gaming habits.
• Intervening when patterns suggest a user may be developing gambling-related problems, including proactive outreach by our support team.

3. How We Share Your Information

depbos does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following limited circumstances:

3.1 Service Providers

We engage trusted third-party service providers who assist us in operating our platform and delivering our services, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) that process your deposit and withdrawal transactions.
• Game Providers: Licensed casino game studios, live dealer platform operators, and sports betting data providers that deliver gaming content on our platform.
• KYC Verification Services: Identity verification specialists who confirm the authenticity of your KTP documents and perform fraud risk assessments.
• Cloud Hosting Providers: Infrastructure services that host our platform, store data securely, and ensure uptime and performance.
• Customer Support Tools: Live chat software, email service providers, and ticketing systems that enable our support team to assist you.
• Analytics Providers: Web analytics platforms that help us understand user behavior and optimize our services.

All service providers are contractually bound to maintain confidentiality, use your data only for specified purposes, and implement appropriate security measures to protect your information.

3.2 Legal and Regulatory Compliance

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory investigations.
• Respond to law enforcement requests related to criminal investigations, fraud prevention, or national security matters.
• Enforce our Terms & Conditions, Privacy Policy, or other legal agreements.
• Protect the rights, property, safety, or security of depbos, our users, or the public.
• Prevent illegal activities, suspected fraud, money laundering, or violations of applicable laws.

3.3 Business Transfers

If depbos is involved in a merger, acquisition, asset sale, bankruptcy, or similar business transaction, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and prominent notice on our website before your information becomes subject to a different privacy policy.

4. Data Security

depbos implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmission between your device and our servers is encrypted using 256-bit SSL (Secure Sockets Layer) technology, the same encryption standard used by major financial institutions.
• Secure Storage: Personal information and financial data are stored on secure servers with restricted access, regular security audits, and continuous monitoring for intrusions.
• Password Protection: Account passwords are stored using one-way cryptographic hashing algorithms, ensuring that even our staff cannot access your plaintext password.
• Two-Factor Authentication: Optional 2FA adds an extra security layer requiring verification codes sent to your mobile phone when logging in or processing withdrawals.
• Access Controls: Employee access to personal data is restricted on a need-to-know basis, with activity logging and regular access reviews.
• Regular Security Assessments: We conduct periodic vulnerability assessments, penetration testing, and security audits to identify and address potential weaknesses.

While we employ robust security measures, no online system can be 100% secure. You play a critical role in protecting your account by choosing a strong unique password, not sharing your login credentials, logging out after each session on shared devices, and reporting suspicious activity immediately to our support team.

5. Data Retention

depbos retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Personal information, transaction history, and gaming activity are retained for the duration of your active account relationship with us.
• Closed Accounts: After account closure, we retain certain information for up to seven (7) years to comply with financial record-keeping requirements, resolve disputes, enforce our terms, and prevent fraud.
• Transaction Records: Financial transaction data is retained for seven (7) years in accordance with Indonesian accounting and anti-money-laundering regulations.
• Marketing Data: If you opt out of marketing communications, we retain your email address to ensure we honor your opt-out preference and do not contact you in the future.
• KYC Documents: Verification documents are retained for seven (7) years after account closure to comply with regulatory requirements.

Upon expiration of applicable retention periods, we securely delete or anonymize your personal information using industry-standard data destruction methods. Anonymized data may be retained indefinitely for statistical analysis and research purposes as it can no longer identify you personally.

6. Your Privacy Rights

As a depbos user, you have the following privacy rights regarding your personal information:

6.1 Right to Access

You have the right to request access to the personal information we hold about you. Upon request, we will provide you with a copy of your data in a commonly used electronic format. You can access much of this information directly through your account dashboard, including transaction history, gaming activity, and personal details.

6.2 Right to Rectification

If your personal information is inaccurate, incomplete, or outdated, you have the right to request corrections. You can update most information directly in your account settings, or contact our support team for assistance with changes that require verification.

6.3 Right to Erasure

You may request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected. However, we may be required to retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements. Erasure requests will be evaluated on a case-by-case basis.

6.4 Right to Restrict Processing

You have the right to request restriction of processing of your personal information in specific situations, such as when you contest the accuracy of your data or object to processing while we verify legitimate grounds for continued processing.

6.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to request transfer of this data to another service provider where technically feasible.

6.6 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications through your account settings or by clicking unsubscribe links in emails. You may also object to processing based on legitimate interests by contacting us with specific grounds.

6.7 Right to Withdraw Consent

Where we rely on your consent as the legal basis for processing your information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

To exercise any of these rights, please contact our support team at [email protected] (type this address manually into your email client) or through live chat. We will respond to your request within thirty (30) days. We may request additional information to verify your identity before processing your request to prevent unauthorized access to your data.

7. International Data Transfers

depbos operates primarily within Indonesia to serve Indonesian players. However, some of our service providers and technology infrastructure may be located outside Indonesia. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data, including standard contractual clauses, adequacy decisions, or other legally approved transfer mechanisms. Your data remains subject to this Privacy Policy regardless of where it is processed.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits.

Types of Cookies We Use:

• Essential Cookies: Required for basic platform functionality, including authentication, security, and session management. These cannot be disabled.
• Performance Cookies: Collect anonymous information about how you use our site, helping us identify and fix technical issues.
• Functional Cookies: Remember your preferences such as language selection, timezone, display settings, and favorite games.
• Marketing Cookies: Track your interaction with promotional content and personalize offers based on your gaming interests.

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit platform functionality and degrade your user experience. Most browsers accept cookies by default but allow you to reject or delete them.

9. Children's Privacy

depbos services are strictly for individuals aged 21 years and older. We do not knowingly collect personal information from anyone under 21 years of age. If we become aware that we have inadvertently collected information from someone under 21, we will immediately delete that information and terminate the associated account. If you believe we have collected information from an underage individual, please contact us immediately so we can take appropriate action.

10. Changes to This Privacy Policy

depbos reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by email to your registered email address and display a prominent notice on our platform. The "Last Updated" date at the top of this policy indicates when it was last revised. Continued use of our services after notification of changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, or if you wish to exercise your privacy rights, please contact us through any of the following channels:

• Email: [email protected] (please type this address manually into your email client)
• Live Chat: Available 24/7 through our website
• WhatsApp Support: Contact details available in your account dashboard

Our Indonesian-speaking support team is available around the clock to address your privacy concerns and assist with any data-related requests. We aim to respond to all privacy inquiries within 48 hours and resolve substantive issues within 30 days.